Job Purpose
To plan, organize and manage daily maintenance and repair of customers’ vehicles, ensuring high quality of workmanship which meets the set standard of manufacturer’s and customers’ satisfaction
Job Requirements
Education/Certification and Continued Education
Diploma in Mechanical/Automobile technology
Years of Experience
5-8 years of experience in the automotive service field with 3 – 5 years in a team leader/section head/ Supervisor role
Essential Roles and Responsibilities
Functional Roles and Responsibilities
Allocate the jobs based on the job cards received to the team to achieve maximum labour utilization.
Control and monitor work in progress at shop floor to ensure staff efficiency and productivity so that the job is completed within the committed delivery time.
Ensure technicians clock in and out correctly in the system.
Ensure repair order write up of technicians are as per manufacture’s audit requirements
Upgrade technical knowledge through web based courses and class room training.
Follow up on each repair and advise the technician about the schedule time and completion date to get team effort for delivery of the vehicle on time.
Prepare the repair request for additional work, ensure repair order has been correctly transcribed and allocate the specialist technician to ensure excellent workmanship and quality repair, providing guidance on the repair method, parts supply and monitoring delays in repairs wherever necessary.
Arrange parts in case the vehicle is getting delayed due to Parts Not Available (PNA) in the counter, discuss with parts dept & the supervisor for further action, not limiting to recommendation of cannibalization from new vehicle depending upon urgency. Promptly communicate the delay to Service Advisor/ Controller.
In case of peculiar problem is noticed, road test the vehicle for proper repair and make sure that the quality of repairs as per required standard
Monitor tools, workshop equipment and shop consumables of his team to ensure availability and serviceability, for prompt servicing of vehicles
Ensure that company’s health safety policies are followed, all tools equipments are kept in good order, and house keeping standards are maintained so as to preserve a good safe and healthy working environment.
Evaluate and monitor performance of the subordinate against set standard, identify necessary training and follow up with Workshop Manager for delivery
Give clear instruction to costing clerk regarding job carried out and deviation if any with amount to be charged to customer.
