📁
Sales and Customer Services
💼
Al Tayer Travel Agency
📅
1700013Y Requisition #
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Job Purpose
To provide customers with desired information on Outbound Tours, assist them in choosing an appropriate holiday package/ destination and co-ordinate all the logistical details, in order to sustain continued customer patronage.

Job Requirements
  • Intermediate / “A’ Levels
  • Additional qualifications in IATA certification would be an advantage
  • 2-4 years experience in the travel industry
 Essential Roles and Responsibilities
  • Provide customers with desired information on ‘Outbound Tours’, assist them in choosing an appropriate holiday package/ destination service according to their budget/ needs/ preferences, to enable them to make well informed decisions on their holiday travel.
  • Guarantee product is economically attractive and competitive by sourcing best priced components such as hotels, tours; land transport, airfares etc., from existing supplier database/ inventory as well as new suppliers / potential business partners.
  • Maintain an up-to-date database / brochures on all overseas suppliers, their tariffs, payment terms, etc., as well as the cities/ countries they operate in, so as to offer premium consultancy to customers on their Holiday Destinations.
  • Maintain an up-to-date database on all regular customers pertaining to their bookings, frequent traveler numbers, meal / seat preferences etc., to offer them personalized service.
  • Receive and process customer feedback, at the end of their holiday, to gauge their views/ opinions on the level & quality of service offered by Al Tayer Travels and scope for improvement, if any.
  • Follow-up with defaulting customers to collect overdue payments to enable the company to settle its’ accounts and achieve its’ business objectives.
  • Positive representation of the company at familiarization trips; industry seminars / trainings / events and exhibitions; followed by post-event preparation of one page report and briefing of Team.
  • Strict compliance with standard operating procedures, and recommend changes in SOP to enhance operational efficiency
 
 

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